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Frequently Asked Questions
As the leading full-service laundry delivery provider in Woodside, Aloha Laundry Life offers everything from wash & fold to luxury garment care. Our eco-friendly services are designed to save you time and deliver exceptional results.
What is the estimated turnaround time for laundry delivery?
Aloha Laundry Life offers next-day laundry delivery, ensuring your freshly cleaned clothes are back at your doorstep within 24 hours of pickup.
How much does laundry pickup and delivery cost?
Our pricing starts as low as $34.99 per bag, however, laundry pickup and delivery services varies based on your location and the specific service you choose.
What payment methods do you accept?
We accept a wide range of payment methods for your convenience.
You can use tap-to-pay at the door, as well as major credit cards like Visa and MasterCard.
We also accept digital payment options including PayPal, Venmo, and other payments processed through Stripe, such as Apple Pay, Google Pay, and buy now, pay later options.
Can I get my laundry delivered if I’m not home?
Yes, we offer doorstep delivery even if you’re not home.
We provide a convenient, contactless delivery option that allows us to drop off your freshly cleaned laundry at your front door, so you can focus on your busy day.
How do I update my laundry preferences?
You can set your preferences, such as detergent type, fabric softener options, and folding instructions, every time you place an order through our website.
If you need assistance, you can also contact our customer support team via phone or onsite web chat.
What detergents and cleaning products does Aloha use?
Aloha Laundry Life uses eco-friendly detergents and cleaning products to ensure your clothes are cleaned with the utmost care, while also being gentle on the environment.
Our primary product brands include Roux Maison and Nelly's, both known for their natural and non-toxic formulations that are safe for sensitive skin.
If you prefer a specific brand of detergent, you can easily request your favorite laundry products when placing your order, giving you complete control over how your laundry is cleaned.
What areas does Aloha Laundry Life serve?
Aloha Laundry Life proudly offers laundry delivery and dry cleaning services across the United States.
How does Aloha Laundry Life’s laundry pickup and delivery service work?
Aloha Laundry Life’s laundry pickup and delivery service is quick and easy:
Place an order online or through our website.
We pick up your laundry from your doorstep.
We wash, dry, and fold your clothes using eco-friendly detergents.
We deliver your freshly cleaned laundry, typically with next-day delivery.
Can I schedule recurring laundry pickups?
You can purchase a subscription with Aloha Laundry Life, which allows you to set up recurring laundry pickups for added convenience.
However, fully automated pickups are currently in development.
Is there a minimum order size for laundry pickup?
There is no minimum order size for laundry service with Aloha Laundry Life—you fill the bag, and we’ll take care of the rest.
How do I redeem a promo or coupon code?
To redeem a promo code or coupon code with Aloha Laundry Life, simply enter the code in the designated field during the checkout process on our website or mobile app.
Once applied, the discount will automatically update your total at checkout.
How will I know when my laundry is ready for delivery?
Aloha Laundry Life will keep you updated on your order’s status through real-time text notifications.
You’ll receive updates throughout the process, including when your laundry is being picked up, washed, and when it’s ready for delivery.
Our team will also send a notification to confirm your delivery time.
What should I do if I miss my scheduled laundry pickup?
Aloha Laundry Life sends multiple automated reminders before your scheduled pickup to ensure you don’t miss it.
If you need to cancel or reschedule, you can easily do so through our website or mobile app before the pickup time.
What is included in Aloha Laundry Life’s per bag pricing?
Aloha Laundry Life’s per bag pricing includes everything you need for a seamless experience—pickup, washing, drying, folding, and delivery right to your doorstep.
This convenient service is designed to help you spend more time with what matters most.
Plus, each order unlocks exclusive offers and discounts, adding even more value to your laundry service.
How many pounds of laundry can fit in one bag?
Our small laundry bag can typically hold up to 22 pounds of laundry, depending on the types of garments.
We’ve seen our customers fit this amount comfortably whether they’re loading bulky items like towels or lighter everyday clothes.
Are there different bag sizes available for Aloha’s laundry service?
Yes, Aloha Laundry Life offers different bag sizes to suit your laundry needs.
We have a Single Load Bag for smaller loads, a Family Load Bag for medium-sized laundry, and a Super Load Bag for larger households.
Do the per bag prices include special items like bedding or outerwear?
Our per bag pricing includes standard family laundry such as clothes and towels.
However, special items like bedding, curtains, rugs, and outerwear are priced individually, as they require extra care.
We offer a level up laundry service for bulky items like hockey gear and bedding, ensuring that even your heaviest and most delicate items get the specialized attention they need.
How do I get more Aloha laundry bags if I need them?
Aloha Laundry Life accepts standard 13-gallon kitchen bags, making it easy for you to use what you already have at home.
If you need more bags, reusable Aloha bags are included with every subscription for added convenience.
Can I send in my own laundry bags?
No, Aloha Laundry Life does not accept personal laundry bags.
We accept standard 13-gallon kitchen bags or our own Aloha-branded, eco-friendly reusable laundry bags.
Is there a weight limit for each laundry bag?
No, there’s no specific weight limit for each laundry bag with Aloha Laundry Life.
As long as the bag is securely closed at the top and not at risk of tearing, we’ll take care of it.
This flexibility is perfect for busy moms, families, and working professionals who need an easy and efficient way to handle large loads of laundry without worrying about weight restrictions.
What are the benefits of a laundry subscription?
With an Aloha Laundry Life laundry subscription, you enjoy several key benefits designed to save time and reduce stress.
Subscribers receive discounted rates on laundry services, offering more cost-effective pricing for regular pickups.
You’ll also benefit from weekly reminders to schedule your recurring pickups, ensuring your laundry is always handled on time.
Plus, with our service, you’re guaranteed more free time to focus on what matters most—whether that’s family, work, or relaxation.
How do I sign up for Aloha’s laundry subscription?
Signing up for our laundry subscription is quick and easy. Simply visit our website, click on the 'Get Started' button, and navigate to the subscription plans section. From there, you can choose the plan that best fits your needs and lifestyle.
Whether you’re a busy mom, family, or working professional, our flexible subscription options are designed to save you time and make laundry hassle-free.
Does Aloha offer family or bulk laundry subscriptions?
Yes, Aloha Laundry Life offers family and bulk laundry subscriptions designed to meet the needs of multiple people.
Our Family Load and Super Load options are perfect for busy families and households with larger laundry demands.
How do I know which subscription plan is right for me?
Choosing the right laundry subscription plan with Aloha Laundry Life depends on the size of your household and weekly laundry needs.
Our Single Load service is ideal for 1 adult per week, the Family Load works best for 2 adults per week, and the Super Load is designed for 3 or more adults per week.
Are there discounts for subscribing to a laundry service?
Yes, Aloha Laundry Life offers discounts based on your subscription plan.
The larger the laundry load and the more frequently you schedule pickups, the greater the savings.
What if I need additional pickups outside of my subscription plan?
If you need additional pickups outside of your subscription plan, you can easily schedule them with Aloha Laundry Life.
Simply visit our website or use our mobile app to set up an extra laundry pickup, and we’ll take care of the rest.
Are there any long-term commitments with Aloha’s subscription service?
No, there are no long-term commitments with Aloha Laundry Life’s subscription service. You have the flexibility to cancel anytime without any cancellation fees.
What types of laundry services does Aloha Laundry Life offer?
Aloha Laundry Life offers a variety of eco-friendly laundry services designed to meet the needs of busy moms, families, and working professionals.
Our services include wash, dry, fold for everyday laundry, along with specialty care for items such as bedding, delicate fabrics, and even oversized items like human-sized teddy bears.
Whether it's regular laundry or unique items, Aloha provides a convenient and sustainable solution for all your laundry needs.
How do I prepare my laundry for pickup?
To prepare your laundry for pickup with Aloha Laundry Life, please place your clothes in a standard 13-gallon kitchen bag or other type of bag.
Once packed, leave the bag at your doorstep, and our team will pick it up for cleaning.
Are there any hidden fees in Aloha Laundry Life’s services?
There are no hidden fees with Aloha Laundry Life.
We pride ourselves on offering transparent pricing with no surprise charges.
What you see is what you get—no delivery fees, no extra costs, and no unexpected bills.
Do I need to be home for the laundry pickup or delivery?
No, you don’t need to be home for laundry pickup or delivery with Aloha Laundry Life.
Simply leave your laundry at your doorstep, and we’ll handle the rest.
Our convenient contactless pickup and delivery service is designed for busy moms, families, and working professionals who need a flexible and hassle-free laundry solution.
Will my clothes be washed with other customers' laundry?
No, your clothes will never be washed with other customers’ laundry.
Aloha Laundry Life uses a streamlined process to ensure your items are kept completely separate and cleaned with the highest sanitary standards.
Can I customize my laundry service preferences?
Yes, you can fully customize your laundry service preferences with Aloha Laundry Life.
During checkout, simply add any special requests related to detergents, fabric softeners, folding preferences, or other laundry care instructions.
How much does Aloha Laundry Life’s laundry service cost?
Aloha Laundry Life’s laundry service starts at $34.99 per bag or you can subscribe for as little as $4.59 per day, offering an affordable and convenient solution for your regular laundry needs.
What is the difference between dry cleaning and laundering?
At Aloha Laundry Life, we understand the key differences between dry cleaning and laundering and tailor our services to meet your garment's specific needs.
Laundering involves using water and detergents, making it perfect for everyday clothing and fabrics like cotton.
In contrast, our dry cleaning process uses a solvent instead of water, which is highly effective at removing oil-based stains and protecting delicate fabrics such as silk or wool.
Aloha ensures that whether your clothes require water-based washing or solvent cleaning, we use the best method to keep your garments fresh, clean, and well-cared for.
Does Aloha offer same-day or next-day dry cleaning?
While Aloha Laundry Life is currently working on introducing same-day and next-day dry cleaning, we currently offer a 3-day turnaround for all dry cleaning services.
This ensures that your garments receive the careful, high-quality care they need.
Does Aloha offer environmentally friendly dry cleaning?
At Aloha Laundry Life, we prioritize environmentally friendly dry cleaning that avoids harmful solvents like perchloroethylene (perc), which is being phased out of the industry due to its risks.
Instead, we use eco-friendly cleaning processes and partner with trusted detergent brands to ensure your clothes are cleaned safely and sustainably.
None of our cleaning partners use perc, ensuring a safe and eco-conscious solution for your laundry needs.
How long does it take to get my dry cleaning back?
Aloha Laundry Life offers a 3-day turnaround for all dry cleaning services.
This ensures your garments are returned quickly and with the highest care.
How does Aloha handle special requests for dry cleaning?
If you have special requests for your dry cleaning with Aloha, simply mention them during checkout.
We make sure all requests are carefully noted and followed, ensuring your dry cleaning meets your specific needs.
Whether it's handling delicate fabrics, using certain cleaning methods, or any other preferences, our team is committed to making sure your items are treated exactly as you want.
How do I identify garments that need dry cleaning?
Fabrics such as silk, velvet, wool, leather, linen, and suede usually require professional dry cleaning to maintain their quality and appearance.
These delicate materials can be easily damaged by regular washing, so it’s essential to trust them to a dry cleaning service that specializes in handling luxury fabrics.
Always check the care label on your garments, and if you’re ever in doubt, you can always ask our Aloha Laundry Life experts for guidance on how to care for your items.
How do I schedule a laundry pickup with Aloha Laundry Life?
Scheduling a laundry pickup with Aloha Laundry Life is simple and convenient. You can easily schedule a pickup through our website, over the phone or via text.
Does Aloha Laundry Life offer express or same-day delivery?
Yes, Aloha Laundry Life offers express or same-day delivery in selected locations. Availability may vary based on the service area, so we recommend checking your local options through our website to see if express services are offered near you.
How can I track my laundry during pickup and delivery?
You can easily track your laundry throughout the entire pickup and delivery process with Aloha Laundry Life.
We provide real-time updates via text and email at every step, from when your laundry is picked up to when it’s being washed and finally delivered to your door.
This ensures that you’re always informed and can manage your time efficiently.
Is Aloha Laundry Life’s pickup and delivery service available on weekends?
Yes, Aloha Laundry Life offers weekend pickup and delivery services in select locations. Availability may vary, so it’s a good idea to check your location through our website to confirm if weekend services are available in your area.
What if my laundry is delivered to the wrong address?
If your laundry is ever delivered to the wrong address, rest assured that Aloha Laundry Life provides lost and damage insurance for all orders.
While this situation is extremely rare, you can have peace of mind knowing that we will cover any costs related to misplaced deliveries.
Our top priority is ensuring your items are handled with care and returned to you safely.
What payment methods does Aloha Laundry Life accept?
We accept a wide range of payment methods for your convenience. You can use tap-to-pay at the door, as well as major credit cards like Visa and MasterCard.
We also accept digital payment options including PayPal, Venmo, and other payments processed through Stripe, such as Apple Pay, Google Pay, and Amazon Pay.
Will I receive an invoice for each service?
Commercial customers will receive an invoice for every service provided, ensuring clear documentation for business records.
For residential customers, a receipt is issued for every purchase, giving you a detailed summary of the services completed.
When will I be charged for my laundry service?
You will be charged for your laundry service prior to the service being provided. Once your order is placed and scheduled, the payment will be processed to ensure a seamless pickup and delivery experience.
Is there a minimum charge for laundry pickup and delivery?
There is no minimum order size for laundry service with Aloha Laundry Life—you fill the bag, and we’ll take care of the rest.
Is there a fee for late payments?
For residential customers, there is no fee for late payments. However, for commercial customers, late fees may apply, and this is handled on a case-by-case basis depending on the specific terms of service.
How do I cancel a service and get a refund?
To cancel a service and request a refund, simply contact our team through text or email, and the refund will be automatically processed. You’ll receive a confirmation via the same method, ensuring a smooth and hassle-free experience.
What should I do if my payment is declined?
If your payment is declined, we recommend trying a different payment method such as another credit card or a digital payment option like PayPal or Venmo. If the issue persists, feel free to contact us, and we’ll work with you to resolve it in the best way possible
What is Aloha Laundry Life’s cancellation policy?
Aloha Laundry Life’s cancellation policy can vary depending on the location. However, in most cases, you can cancel your service anytime before your laundry bag is picked up.
What is Aloha Laundry Life’s privacy policy?
You can easily access Aloha Laundry Life’s privacy policy by visiting our website and scrolling to the footer on the homepage.
Alternatively, you can view it directly by clicking here to see the full comprehensive privacy policy.
What is Aloha Laundry Life’s policy on lost or damaged items?
Aloha Laundry Life takes the utmost care with every order, and while it’s rare for items to be lost or damaged, we have a comprehensive policy in place. If an item is lost or damaged during the process, we will fully cover the cost of the affected item.
Does Aloha Laundry Life have a satisfaction guarantee?
Yes, Aloha Laundry Life offers a satisfaction guarantee on all of our services. If you’re not completely satisfied with the quality of your laundry, dry cleaning, or other services, we’ll re-do the service at no extra cost.
What is Aloha Laundry Life’s delivery policy?
Aloha Laundry Life’s delivery policy ensures that your laundry will be delivered within the time window you select during scheduling. If you choose not to schedule a specific time, your laundry will be delivered during the earliest available time slot.
What is Aloha Laundry Life’s policy on customer complaints?
At Aloha Laundry Life, we take customer complaints very seriously. Customer satisfaction is one of our core values, and we are committed to addressing any issues promptly and effectively.
For any concerns or complaints, our team will work to resolve the matter as quickly as possible, and more serious matters will be escalated to ensure they are handled with the care they deserve.
What is the estimated turnaround time for laundry delivery?
Aloha Laundry Life offers next-day laundry delivery, ensuring your freshly cleaned clothes are back at your doorstep within 24 hours of pickup.
How much does laundry pickup and delivery cost?
Our pricing starts as low as $34.99 per bag, however, laundry pickup and delivery services varies based on your location and the specific service you choose.
What payment methods do you accept?
We accept a wide range of payment methods for your convenience.
You can use tap-to-pay at the door, as well as major credit cards like Visa and MasterCard.
We also accept digital payment options including PayPal, Venmo, and other payments processed through Stripe, such as Apple Pay, Google Pay, and buy now, pay later options.
Can I get my laundry delivered if I’m not home?
Yes, we offer doorstep delivery even if you’re not home.
We provide a convenient, contactless delivery option that allows us to drop off your freshly cleaned laundry at your front door, so you can focus on your busy day.
How do I update my laundry preferences?
You can set your preferences, such as detergent type, fabric softener options, and folding instructions, every time you place an order through our website.
If you need assistance, you can also contact our customer support team via phone or onsite web chat.
What detergents and cleaning products does Aloha use?
Aloha Laundry Life uses eco-friendly detergents and cleaning products to ensure your clothes are cleaned with the utmost care, while also being gentle on the environment.
Our primary product brands include Roux Maison and Nelly's, both known for their natural and non-toxic formulations that are safe for sensitive skin.
If you prefer a specific brand of detergent, you can easily request your favorite laundry products when placing your order, giving you complete control over how your laundry is cleaned.
What areas does Aloha Laundry Life serve?
Aloha Laundry Life proudly offers laundry delivery and dry cleaning services across the United States.
How does Aloha Laundry Life’s laundry pickup and delivery service work?
Aloha Laundry Life’s laundry pickup and delivery service is quick and easy:
Place an order online or through our website.
We pick up your laundry from your doorstep.
We wash, dry, and fold your clothes using eco-friendly detergents.
We deliver your freshly cleaned laundry, typically with next-day delivery.
Can I schedule recurring laundry pickups?
You can purchase a subscription with Aloha Laundry Life, which allows you to set up recurring laundry pickups for added convenience.
However, fully automated pickups are currently in development.
Is there a minimum order size for laundry pickup?
There is no minimum order size for laundry service with Aloha Laundry Life—you fill the bag, and we’ll take care of the rest.
How do I redeem a promo or coupon code?
To redeem a promo code or coupon code with Aloha Laundry Life, simply enter the code in the designated field during the checkout process on our website or mobile app.
Once applied, the discount will automatically update your total at checkout.
How will I know when my laundry is ready for delivery?
Aloha Laundry Life will keep you updated on your order’s status through real-time text notifications.
You’ll receive updates throughout the process, including when your laundry is being picked up, washed, and when it’s ready for delivery.
Our team will also send a notification to confirm your delivery time.
What should I do if I miss my scheduled laundry pickup?
Aloha Laundry Life sends multiple automated reminders before your scheduled pickup to ensure you don’t miss it.
If you need to cancel or reschedule, you can easily do so through our website or mobile app before the pickup time.
What is included in Aloha Laundry Life’s per bag pricing?
Aloha Laundry Life’s per bag pricing includes everything you need for a seamless experience—pickup, washing, drying, folding, and delivery right to your doorstep.
This convenient service is designed to help you spend more time with what matters most.
Plus, each order unlocks exclusive offers and discounts, adding even more value to your laundry service.
How many pounds of laundry can fit in one bag?
Our small laundry bag can typically hold up to 22 pounds of laundry, depending on the types of garments.
We’ve seen our customers fit this amount comfortably whether they’re loading bulky items like towels or lighter everyday clothes.
Are there different bag sizes available for Aloha’s laundry service?
Yes, Aloha Laundry Life offers different bag sizes to suit your laundry needs.
We have a Single Load Bag for smaller loads, a Family Load Bag for medium-sized laundry, and a Super Load Bag for larger households.
Do the per bag prices include special items like bedding or outerwear?
Our per bag pricing includes standard family laundry such as clothes and towels.
However, special items like bedding, curtains, rugs, and outerwear are priced individually, as they require extra care.
We offer a level up laundry service for bulky items like hockey gear and bedding, ensuring that even your heaviest and most delicate items get the specialized attention they need.
How do I get more Aloha laundry bags if I need them?
Aloha Laundry Life accepts standard 13-gallon kitchen bags, making it easy for you to use what you already have at home.
If you need more bags, reusable Aloha bags are included with every subscription for added convenience.
Can I send in my own laundry bags?
No, Aloha Laundry Life does not accept personal laundry bags.
We accept standard 13-gallon kitchen bags or our own Aloha-branded, eco-friendly reusable laundry bags.
Is there a weight limit for each laundry bag?
No, there’s no specific weight limit for each laundry bag with Aloha Laundry Life.
As long as the bag is securely closed at the top and not at risk of tearing, we’ll take care of it.
This flexibility is perfect for busy moms, families, and working professionals who need an easy and efficient way to handle large loads of laundry without worrying about weight restrictions.
What are the benefits of a laundry subscription?
With an Aloha Laundry Life laundry subscription, you enjoy several key benefits designed to save time and reduce stress.
Subscribers receive discounted rates on laundry services, offering more cost-effective pricing for regular pickups.
You’ll also benefit from weekly reminders to schedule your recurring pickups, ensuring your laundry is always handled on time.
Plus, with our service, you’re guaranteed more free time to focus on what matters most—whether that’s family, work, or relaxation.
How do I sign up for Aloha’s laundry subscription?
Signing up for our laundry subscription is quick and easy. Simply visit our website, click on the 'Get Started' button, and navigate to the subscription plans section. From there, you can choose the plan that best fits your needs and lifestyle.
Whether you’re a busy mom, family, or working professional, our flexible subscription options are designed to save you time and make laundry hassle-free.
Does Aloha offer family or bulk laundry subscriptions?
Yes, Aloha Laundry Life offers family and bulk laundry subscriptions designed to meet the needs of multiple people.
Our Family Load and Super Load options are perfect for busy families and households with larger laundry demands.
How do I know which subscription plan is right for me?
Choosing the right laundry subscription plan with Aloha Laundry Life depends on the size of your household and weekly laundry needs.
Our Single Load service is ideal for 1 adult per week, the Family Load works best for 2 adults per week, and the Super Load is designed for 3 or more adults per week.
Are there discounts for subscribing to a laundry service?
Yes, Aloha Laundry Life offers discounts based on your subscription plan.
The larger the laundry load and the more frequently you schedule pickups, the greater the savings.
What if I need additional pickups outside of my subscription plan?
If you need additional pickups outside of your subscription plan, you can easily schedule them with Aloha Laundry Life.
Simply visit our website or use our mobile app to set up an extra laundry pickup, and we’ll take care of the rest.
Are there any long-term commitments with Aloha’s subscription service?
No, there are no long-term commitments with Aloha Laundry Life’s subscription service. You have the flexibility to cancel anytime without any cancellation fees.
What types of laundry services does Aloha Laundry Life offer?
Aloha Laundry Life offers a variety of eco-friendly laundry services designed to meet the needs of busy moms, families, and working professionals.
Our services include wash, dry, fold for everyday laundry, along with specialty care for items such as bedding, delicate fabrics, and even oversized items like human-sized teddy bears.
Whether it's regular laundry or unique items, Aloha provides a convenient and sustainable solution for all your laundry needs.
How do I prepare my laundry for pickup?
To prepare your laundry for pickup with Aloha Laundry Life, please place your clothes in a standard 13-gallon kitchen bag or other type of bag.
Once packed, leave the bag at your doorstep, and our team will pick it up for cleaning.
Are there any hidden fees in Aloha Laundry Life’s services?
There are no hidden fees with Aloha Laundry Life.
We pride ourselves on offering transparent pricing with no surprise charges.
What you see is what you get—no delivery fees, no extra costs, and no unexpected bills.
Do I need to be home for the laundry pickup or delivery?
No, you don’t need to be home for laundry pickup or delivery with Aloha Laundry Life.
Simply leave your laundry at your doorstep, and we’ll handle the rest.
Our convenient contactless pickup and delivery service is designed for busy moms, families, and working professionals who need a flexible and hassle-free laundry solution.
Will my clothes be washed with other customers' laundry?
No, your clothes will never be washed with other customers’ laundry.
Aloha Laundry Life uses a streamlined process to ensure your items are kept completely separate and cleaned with the highest sanitary standards.
Can I customize my laundry service preferences?
Yes, you can fully customize your laundry service preferences with Aloha Laundry Life.
During checkout, simply add any special requests related to detergents, fabric softeners, folding preferences, or other laundry care instructions.
How much does Aloha Laundry Life’s laundry service cost?
Aloha Laundry Life’s laundry service starts at $34.99 per bag or you can subscribe for as little as $4.59 per day, offering an affordable and convenient solution for your regular laundry needs.
What is the difference between dry cleaning and laundering?
At Aloha Laundry Life, we understand the key differences between dry cleaning and laundering and tailor our services to meet your garment's specific needs.
Laundering involves using water and detergents, making it perfect for everyday clothing and fabrics like cotton.
In contrast, our dry cleaning process uses a solvent instead of water, which is highly effective at removing oil-based stains and protecting delicate fabrics such as silk or wool.
Aloha ensures that whether your clothes require water-based washing or solvent cleaning, we use the best method to keep your garments fresh, clean, and well-cared for.
Does Aloha offer same-day or next-day dry cleaning?
While Aloha Laundry Life is currently working on introducing same-day and next-day dry cleaning, we currently offer a 3-day turnaround for all dry cleaning services.
This ensures that your garments receive the careful, high-quality care they need.
Does Aloha offer environmentally friendly dry cleaning?
At Aloha Laundry Life, we prioritize environmentally friendly dry cleaning that avoids harmful solvents like perchloroethylene (perc), which is being phased out of the industry due to its risks.
Instead, we use eco-friendly cleaning processes and partner with trusted detergent brands to ensure your clothes are cleaned safely and sustainably.
None of our cleaning partners use perc, ensuring a safe and eco-conscious solution for your laundry needs.
How long does it take to get my dry cleaning back?
Aloha Laundry Life offers a 3-day turnaround for all dry cleaning services.
This ensures your garments are returned quickly and with the highest care.
How does Aloha handle special requests for dry cleaning?
If you have special requests for your dry cleaning with Aloha, simply mention them during checkout.
We make sure all requests are carefully noted and followed, ensuring your dry cleaning meets your specific needs.
Whether it's handling delicate fabrics, using certain cleaning methods, or any other preferences, our team is committed to making sure your items are treated exactly as you want.
How do I identify garments that need dry cleaning?
Fabrics such as silk, velvet, wool, leather, linen, and suede usually require professional dry cleaning to maintain their quality and appearance.
These delicate materials can be easily damaged by regular washing, so it’s essential to trust them to a dry cleaning service that specializes in handling luxury fabrics.
Always check the care label on your garments, and if you’re ever in doubt, you can always ask our Aloha Laundry Life experts for guidance on how to care for your items.
How do I schedule a laundry pickup with Aloha Laundry Life?
Scheduling a laundry pickup with Aloha Laundry Life is simple and convenient. You can easily schedule a pickup through our website, over the phone or via text.
Does Aloha Laundry Life offer express or same-day delivery?
Yes, Aloha Laundry Life offers express or same-day delivery in selected locations. Availability may vary based on the service area, so we recommend checking your local options through our website to see if express services are offered near you.
How can I track my laundry during pickup and delivery?
You can easily track your laundry throughout the entire pickup and delivery process with Aloha Laundry Life.
We provide real-time updates via text and email at every step, from when your laundry is picked up to when it’s being washed and finally delivered to your door.
This ensures that you’re always informed and can manage your time efficiently.
Is Aloha Laundry Life’s pickup and delivery service available on weekends?
Yes, Aloha Laundry Life offers weekend pickup and delivery services in select locations. Availability may vary, so it’s a good idea to check your location through our website to confirm if weekend services are available in your area.
What if my laundry is delivered to the wrong address?
If your laundry is ever delivered to the wrong address, rest assured that Aloha Laundry Life provides lost and damage insurance for all orders.
While this situation is extremely rare, you can have peace of mind knowing that we will cover any costs related to misplaced deliveries.
Our top priority is ensuring your items are handled with care and returned to you safely.
What payment methods does Aloha Laundry Life accept?
We accept a wide range of payment methods for your convenience. You can use tap-to-pay at the door, as well as major credit cards like Visa and MasterCard.
We also accept digital payment options including PayPal, Venmo, and other payments processed through Stripe, such as Apple Pay, Google Pay, and Amazon Pay.
Will I receive an invoice for each service?
Commercial customers will receive an invoice for every service provided, ensuring clear documentation for business records.
For residential customers, a receipt is issued for every purchase, giving you a detailed summary of the services completed.
When will I be charged for my laundry service?
You will be charged for your laundry service prior to the service being provided. Once your order is placed and scheduled, the payment will be processed to ensure a seamless pickup and delivery experience.
Is there a minimum charge for laundry pickup and delivery?
There is no minimum order size for laundry service with Aloha Laundry Life—you fill the bag, and we’ll take care of the rest.
Is there a fee for late payments?
For residential customers, there is no fee for late payments. However, for commercial customers, late fees may apply, and this is handled on a case-by-case basis depending on the specific terms of service.
How do I cancel a service and get a refund?
To cancel a service and request a refund, simply contact our team through text or email, and the refund will be automatically processed. You’ll receive a confirmation via the same method, ensuring a smooth and hassle-free experience.
What should I do if my payment is declined?
If your payment is declined, we recommend trying a different payment method such as another credit card or a digital payment option like PayPal or Venmo. If the issue persists, feel free to contact us, and we’ll work with you to resolve it in the best way possible
What is Aloha Laundry Life’s cancellation policy?
Aloha Laundry Life’s cancellation policy can vary depending on the location. However, in most cases, you can cancel your service anytime before your laundry bag is picked up.
What is Aloha Laundry Life’s privacy policy?
You can easily access Aloha Laundry Life’s privacy policy by visiting our website and scrolling to the footer on the homepage.
Alternatively, you can view it directly by clicking here to see the full comprehensive privacy policy.
What is Aloha Laundry Life’s policy on lost or damaged items?
Aloha Laundry Life takes the utmost care with every order, and while it’s rare for items to be lost or damaged, we have a comprehensive policy in place. If an item is lost or damaged during the process, we will fully cover the cost of the affected item.
Does Aloha Laundry Life have a satisfaction guarantee?
Yes, Aloha Laundry Life offers a satisfaction guarantee on all of our services. If you’re not completely satisfied with the quality of your laundry, dry cleaning, or other services, we’ll re-do the service at no extra cost.
What is Aloha Laundry Life’s delivery policy?
Aloha Laundry Life’s delivery policy ensures that your laundry will be delivered within the time window you select during scheduling. If you choose not to schedule a specific time, your laundry will be delivered during the earliest available time slot.
What is Aloha Laundry Life’s policy on customer complaints?
At Aloha Laundry Life, we take customer complaints very seriously. Customer satisfaction is one of our core values, and we are committed to addressing any issues promptly and effectively.
For any concerns or complaints, our team will work to resolve the matter as quickly as possible, and more serious matters will be escalated to ensure they are handled with the care they deserve.
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Ready to Live
Laundry-Free?
The Laundry Service You Need, When You Need It
Laundry Delivery
Get your laundry picked up, cleaned the eco-friendly way, and delivered right to your door—saving you time for what truly matters.
Doorstep Dry Cleaning
Experience hassle-free dry cleaning with our convenient pick-up and delivery service, perfect for busy professionals.
Commercial Laundry
Reliable and efficient laundry solutions for businesses, helping you focus on what you do best.
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With Aloha
Take back your valuable time and let Aloha handle your laundry. Enjoy more moments with your family, focus on your career, or simply relax—Aloha makes it all possible.
